Any information we learn from our customers allows us only to serve them better and improve their shopping experience on our site. Any information you give to us is stored securely on our servers. You may always choose not to provide certain information, but in doing so, you may deny yourself the ability to use the site or use certain features. In most cases, your information is used only for such purposes as assisting with order processing, responding to your emailed questions, customizing our emails to you, and simply communicating.
Our careful security measures cause us to receive certain types of information whenever you interact with us. The use of “cookies,” for instance, allow us to recognize when you return to Serenityfair.com through your browser and may make it easier for you to place orders without having to sign in. Some companies do offer utilities that allow you to visit sites anonymously. You may certainly use such programs while at Serenityfair.com, though they will impede us from personalizing your experience on our site and may make it difficult for you to sign in and use your account.
We also may receive a confirmation when you open e-mail from Serenityfair.com. This way, we know if, for instance, if you’ve received an answer to a question you may have asked, or notifications about an order you may have placed. Occasionally via email, we provide product recommendations for collectors or special offers that we believe will interest you. Every email of this type is carefully reviewed by our staff, as we dislike getting junk email as much as anyone. Any offers you receive from us will have met specific standards and may, of course, be ignored, but we hope you find them as valuable as we do.
Not Sharing Your Information
We know how important information about customers can be in business, both to you and us, as well as other companies. Despite the financial advantages that might be had, however, we are not in the business of selling your information to others. Any emails you receive from us are sent by us and carefully approved by our staff. We sometimes do make offers in coordination with affiliated or partner companies, but those are only for specific promotions and that company does not see any of your information.
During the order process, as with any business, we must use other companies and individuals to perform functions on our behalf. These functions include delivering packages, sending postal mail, processing credit card payments, etc. As a result, businesses such as shipping companies and credit card companies may have access to certain personal information needed to perform their functions. However, these companies are under obligation not to use that information for any other purpose. By law, we sometimes must release account and other personal information when we believe release is necessary to comply with law or protect the rights, property, or safety of Serenityfair.com, our users, or others. This may include exchanging information with government officials, as well as other companies and organizations to increase fraud protection and credit risk reduction. This is for our customers’ own good and protects all of us.
Serenityfair.com does not sell products for purchase by anyone under the age of 18. Any contests and promotions we offer are eligible for entry only by customers 18 and over. We may sell some products meant for use by children, but these are only meant for purchase by adults. If you are under 18, we appreciate your visit to our site, but please know that you may use Serenityfair.com only with involvement of a parent or guardian.
Other than as set out above, you will receive notice when information about you might go to a third party, and you may have an opportunity to choose not to share that information. Remember that you can change or update certain personal information as necessary and delete your Serenityfair.com account at any time if no outstanding charges remain. When you update information, we sometimes do keep a copy of the prior information for our records.